Box Office and tickets

Tickets to all performances and events held at Laycock Street Community Theatre, Don Craig Room and the Peninsula Theatre are sold directly through Laycock Street Community Theatre box office. 

Digital tickets will be sent to your nominated email address at the time of booking, simply show your digital ticket to the usher on your mobile phone, no need to print the tickets!

To help keep patrons and staff safe, we ask that you make payment with a credit or debit card. The venue is now cashless.

The box office is open at the following times:

• For telephone bookings Monday, Tuesday, Wednesday and Friday from 10am to 2pm - Closed Thursday, Saturday and Sunday
• In person – Monday, Tuesday, Wednesday and Friday from 10am to 2pm - Closed Thursday, Saturday and Sunday

Online

Online Booking provides the convenience of booking tickets 24 hours, seven days a week. To buy tickets online, search for your event and follow the prompts through to booking. Please ensure the performance date and time is correct prior to confirming your booking.

Digital tickets will be sent to your nominated email address at the time of booking.

Delivery and Collections Options

Tickets may be:

a.    collected in person from our ticket office during opening hours
b.    sent by email (which is the preferred option), an electronic copy of the ticket or tickets can be printed at home and the printed copy shown at the venue or you can just show the order on your mobile phone at the venue, or
c.    collected from the venue from 45 minutes prior to show commencing - you should arrive no later than 30 minutes before show start time.

For collection of tickets - you must present identification to confirm that you are the identified purchaser. 

We will not release any tickets until full payment is received

Gift vouchers

Share the enjoyment of experiencing your community theatre by purchasing a gift voucher online or through our box office.

Ticket Exchanges and Refunds Policy

Laycock Street Community Theatre does not offer refunds or exchanges as a result of a change in your personal circumstances. A refund or exchange of a ticket is only offered if an event is cancelled or rescheduled, or to the extent otherwise required by law (including the Australian Consumer Law).

Terms and Conditions

Laycock Street Community Theatre works within the Live Performance Australia (LPA) Ticketing Code of Practice. Tickets are not refundable and cannot be exchanged except as set out in the LPA Code of Practice for Event Ticketing in Australia.

Concessions

Concession pricing may be available for some shows depending on the performance. Concession pricing is available for NSW Concession Card and NSW Senior Card holders, please indicate if a concession is required at the time of booking. Please note that concession card holders must have their card when attending a performance. 

Companion Card

For patrons who require assistance of a companion or carer, a ticket for the companion is issued at no cost to the Companion Card holder. If you have a Companion Card please let our Box Office staff know when booking tickets so that a second ticket can be arranged. Companion Card tickets can only be purchased at the venue or by phoning 02 4323 3233.

Group bookings

Laycock Street Community Theatre welcomes group bookings on selected productions; minimum group numbers and prices differ from show to show. The theatre also welcomes group bookings for schools (by arrangement) on applicable education/children’s shows. Group discounts may apply at the venue/producers/agents/presenters discretion. The advertised group ticket price does not apply to any other tickets and cannot be accommodated with other ticket types.

For more information on group bookings, please contact the box office on 4323 3233.

Seat Allocation and Ticketing

Tickets will be allocated in accordance with the current NSW Government requirements and in line with Laycock Street Community Theatre's COVID Safety Plan.   

Theatre capacity

In accordance with the current NSW Government regulations on capacities for indoor venues, and in line with Laycock Street Community Theatre's COVID Safety Plan, the total theatre capacity is currently 100%.

Access

The theatre offers an intimate seating space that allows patrons to choose their seats in the auditorium when booking tickets. We make every effort to ensure our site and events are accessible to our entire audience. 

Wheelchair/accessible seating

Wheelchair/level access seating is available in “A” row of the Laycock Street Community Theatre and Peninsula Theatre, the Don Craig Room has a flat floor with all seats being level access. Please discuss your specific requirements with Box Office staff when booking your tickets and we will find the best available seating for you.

The Laycock Street Community Theatre and Peninsula Theatre Auditoriums both have a single row of ground-level seats, all other seats accessible by stairs. For wheelchair or accessible seating arrangements, contact the box office directly on 4323 3233. 

Hearing Loop and National Relay Service

Patrons using hearing aids can access the hearing induction loop available in the Laycock Street Community Theatre auditorium. In order to utilise the loop please switch your hearing aid to the "T" position.

Newer hearing aids may tune into the hearing induction loop automatically and do not have a “T” switch. Please consult your doctor if you are unsure which kind of hearing aid you have.

For further information email LaycockStreetTheatre@centralcoast.nsw.gov.au

If you are deaf, or hard of hearing or require an alternative way to speak with us, you can contact us through the National Relay Service. For more information, visit relayservice.gov.au.

Guide Dogs and Accredited Assistance Dogs

Accredited service dogs are allowed to enter the theatre, we ask that service dogs remain on the floor at all times and that accreditation proof is available for staff to view.

Babes in arms

Babes in arms, or infants under the age of two are welcome to be seated on the lap of a paying adult, however this age limit may change at the discretion of the promotor of each event.  Some shows are not suitable for small children. Please contact us on 4323 3233 to find out the babes-in-arm policy and age recommendation for the show that you are attending. If a child becomes unsettled, our foyer space is open for your convenience.

Accessible parking

Laycock Street Community Theatre and Don Craig Room – four accessible car parks at entry to the building, two spots have an accessible pathway to the building entry. 

Peninsula Theatre – one accessible car park located close to the building.

Accessible toilets

Accessible toilets are located at Laycock Street Community Theatre, Don Craig Room and Peninsula Theatres.