To get started, log in or register an account.

Please note: Your Customer Service Centre login may be different to your rates and payments login. If you logged in to our previous portal with a username please enter this below.


I forgot my password


Create a Customer Service Centre account

Enter your details


Must be at least 8 characters
Must match Password

By lodging as a guest you will not be able to track your request's progress or receive updates regarding your request

If you wish to remain completely anonymous, please do not include any personal details that could be used to identify you when submitting your request.

To see a step by step guide to register an account or how to lodge a request, please click on the link below:

How-To Videos
Your privacy

All submitted details are private.

We will not disclose your personal information to anyone without your consent (unless legally required to do so).

We will not collect any more information than is necessary to resolve your request.

We will take all reasonable steps to protect the security of any personal information collected.

We provide a guest option for users who want to remain completely private to the public and also Council staff.

Guests are unable to track their request's progress, see status updates and receive email notifications.

To protect your personal details, please do not disclose the details of your account with anyone else.

Read Council's full privacy notice