Customer Service Centres

Contact Us

Gosford Service Centre 

91-99 Mann Street, Gosford, Australia
8.30am to 5pm
Phone 1300 463 954
PO Box 20, Wyong, NSW, 2259

Wyong Service Centre

2 Hely Street, Wyong, Australia
8.30am to 5pm
Phone 1300 463 954
PO Box 20, Wyong, NSW, 2259

Please note there is no longer a postal service at Gosford. All mail, parcels and deliveries must be delivered to Wyong.

Customer service points are now cashless

All our customer service points are now cashless to eliminate the handling of notes and coins. AMEX is no longer available at our facilities. Instead, you can use cheque, EFTPOS, Mastercard, Visa and Bpay at our facilities. Cash transactions can be made at Australia Post.

Development related enquiries

Council recognises the need in the community for technical advice associated with development and wants to ensure this advice provided is provided promptly. A Development Engineer can be contacted (subject to availability) between 10am and 1pm daily on 1300 463 954. If the requested officer is not available or speaking with another customer, an enquiry will be submitted on your behalf and allocated to the relevant area.

Customers who wish to seek general advice regarding town planning, building surveying or development engineering can also create an account and submit an enquiry via our 24/7 Customer Service Centre.

From 8 August 2022, Customers who wish to book a free 15 minute consultation between 10am-1pm, Monday to Friday with a Town Planner or Building Surveyor can do so via this link and follow the prompts. 

To learn more about this service, please see our Pre-development meetings page.

Council services

A range of Council services are available a number of our Library branches and The Entrance Visitor Information Centre where you can pay your rates, or lodge a general enquiry.

Central Coast Libraries

Council Services offered at Library branches are open from 9:00am – 5:00pm.

Erina Library

Tuesdays, 9:00am - 5:00pm

Lake Haven Library

Wednesday-Thursday, 9:00am - 5:00pm

Woy Woy Library

Monday-Friday, 9:00am - 5:00pm

Visit us at our Library branches at Erina, Lake Haven and Woy Woy.


After-hours emergencies

An after-hours service is also provided for Council related emergencies by calling 1300 463 954.

If you are calling from outside Australia, please click here.

Online Services

Online Customer Service Centre

We've listened to your feedback and updated our services to make doing business with us easier and simple.

Whether you'd like to report an issue, make a request or provide feedback, our online customer service centre can assist you anywhere anytime. 

Report an issue

Leave Feedback

Online Feedback Form
Report an Issue using your mobile device

Social Media

Visit our Facebook
Visit our Twitter

Email Us

By sending an email via ask@centralcoast.nsw.gov.au, you are providing consent for council to record and use your email address and any contact information provided as required to respond to your email or contact you in the future. 

If you clearly indicate that you do not provide consent, we will be unable to respond or contact you. If you would prefer to be contacted by an alternate method (post or phone) please provide those details and clearly state which is preferred.

Please visit Council’s privacy page for further information on Council records and data use. 

Waste Collection

For kerbside waste collection, reporting a missed service, damaged or missing bins, please contact Council’s Waste contractor via  or 1300 126 278.

Emergency Services Contacts

For life threatening emergency services (police, fire, ambulance) phone 000.

Animal Control

Society of Companion Animal Rescuers (SoCares)

Phone: 4304 4350
Address: Pateman Rd, Erina NSW 2250
Hours: Monday to Friday, 10am-4pm, Saturday 10am-2pm.

Phone: 4350 3184
Address: Depot Road, Charmhaven NSW 2263
Hours: Monday to Friday, 10am-4.30pm, Saturday 10am-2pm.

Overseas Customers

If you need to call us from outside of Australia, please call +61 2 4302 6600.

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Last updated : Wed 21 Sep 2022